Privacy Policy

Last updated: October 29, 2026

1. Who we are

Harmony Flowers is an online flower shop operated by Individual Entrepreneur “Levon Karapetyan Hrayri,” registered at 16 Gayi Avenue, Nor Nork, 0056, Yerevan, Republic of Armenia.

For privacy questions, please use the email address listed in the Contact section of our website.

2. Information we process

Depending on how you use the website, we may process your name, username, phone number, email address, delivery address, recipient’s name and contact details, order and payment-status information, selected products, delivery date and time, order comments, and account and order-history information.

JWT authentication tokens and necessary browser storage may be used to support login and website functionality. Please avoid including sensitive personal information in order comments.

3. Why we use your information

We use information to create and secure accounts, process and deliver orders, confirm payments, contact you about orders or delivery, answer customer enquiries, maintain website security and functionality, and meet legal obligations.

We do not use your information for marketing emails unless we introduce that service and obtain any consent required.

4. Sharing with service providers

Information necessary to fulfil an order may be shared with payment providers, delivery personnel or partners, website hosting and email providers, and technical service providers.

Order-related Telegram notifications are intended for the shop owner and relevant sellers, not customers.

When generating an AI bouquet image, selected flower and material information is sent to Runware. We do not send customer names, phone numbers, email addresses, or delivery addresses to that service.

5. Retention and deletion

Unpaid orders and their associated information are deleted 24 hours after the order is created. Completed-order information is retained long-term for order history, customer service, and applicable accounting or legal obligations. Information may be kept for as long as necessary for those purposes or as required by law.

6. Your rights and contacting us

Where applicable law provides, you may contact us to request access to your information, correction of inaccurate information, or deletion. Please use the email address in the Contact section of our website.

7. Changes to this policy

We may update this policy when our services or data-processing practices change. The latest version will be published on this page.